{"xsrfToken":"e44a99dd05c9eff472fec7a9c132816f9b305589_lout","branding":{"id":"1","key":"cs","name":"Service desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5473de","headerLinkHoverBGColor":"#5473de","headerBadgeColor":"#5473de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e7a84565-1fb2-4d5b-acbd-3104ed4cb3fb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWY2MmUxNy00N2ZkLTRmNTctYTMyNC01NGMxMWM4MDNiZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU3YTg0NTY1LTFmYjItNGQ1Yi1hY2JkLTMxMDRlZDRjYjNmYiI6WyJyZWFkIl19LCJleHAiOjE2OTYxNzcwNTUsIm5iZiI6MTY5NjE3NjQ1NX0.BpowMvisdp41_stiA_BRc0gdveJ2qOw-n6gLXrZDJeU&client=15f62e17-47fd-4f57-a324-54c11c803bfa&mode=fit","logoId":"e7a84565-1fb2-4d5b-acbd-3104ed4cb3fb","isLogoAvailable":true,"helpCenterTitle":"Relax, we are taking care of you...","sharedPortalName":"Oyesk Help Center ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Relax, we are taking care of you...","sharedPortalName":"Oyesk Help Center ","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ca314b14-7e68-4c34-97b9-6922cc210f4f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNWY2MmUxNy00N2ZkLTRmNTctYTMyNC01NGMxMWM4MDNiZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNhMzE0YjE0LTdlNjgtNGMzNC05N2I5LTY5MjJjYzIxMGY0ZiI6WyJyZWFkIl19LCJleHAiOjE2OTYxNzcwNTUsIm5iZiI6MTY5NjE3NjQ1NX0.us1eKpCg_PMawi_ScrnHWuzCfMgP2SmE5gpYgnO78Lc&client=15f62e17-47fd-4f57-a324-54c11c803bfa&height=300&mode=fit","bannerMediaApiFileId":"ca314b14-7e68-4c34-97b9-6922cc210f4f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"cs","projectId":10013,"serviceDeskId":1,"name":"Service desk","description":"<p>Welcome!<br> You can raise a request for oyesk services.</p>\n<p>Retrieve our FAQ <a href=\"https://oyesk.atlassian.net/wiki/spaces/CS1/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">there</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"37","name":"Account deletion","descriptionHtml":"<p><b>You have to use the mail address you are using on our platform to log-in.</b><br> If you are not registered on the targeted platform, your request will be automatically ignored.</p>","callToAction":"Account deletion","introHtml":"","icon":10526,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[8],"key":""},{"id":"29","name":"Ask for a new feature","descriptionHtml":"","callToAction":"Ask for a new feature","introHtml":"","icon":10535,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"25","name":"Leave request","descriptionHtml":"<p>This service is restricted to our consultants. <br> You have to use the mail address you are using on our platform to log-in.</p>","callToAction":"Leave request","introHtml":"<p>Submit a leave request</p>","icon":10530,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[7],"key":""},{"id":"45","name":"Looking to understand how to use our tools?","descriptionHtml":"","callToAction":"Looking to understand how to use our tools?","introHtml":"<p>If you don't find the response in our FAQ, we will be glad to answer to you.</p>","icon":10491,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[8],"key":""},{"id":"12","name":"Report an issue on our platforms","descriptionHtml":"","callToAction":"Report an issue on our platforms","introHtml":"<p>You found out a little bug on our platform, come here <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10545,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"28","name":"Submit a mission relative request","descriptionHtml":"<p><b>This service is restricted to our consultants.</b><br> If you are not one of our consultants, your request will be automatically ignored.<br> <b>You have to use the mail address you are using on our platform to log-in.</b></p>","callToAction":"Submit a mission relative request","introHtml":"<p>Timesheet, invoicing, mission changes (daily rate changes, working mode changes...)</p>","icon":10542,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[7],"key":""},{"id":"27","name":"Submit a Payroll request","descriptionHtml":"<p><b>This service is restricted to our consultants.</b><br> If you are not one of our consultants, your request will be automatically ignored.<br> <b>You have to use the mail address you are using on our platform to log-in.</b></p>","callToAction":"Submit a Payroll request","introHtml":"<p>Submit a request or report a problem.</p>","icon":10536,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[7],"key":""},{"id":"1","name":"Submit an HR request","descriptionHtml":"<p><b>This service is restricted to our consultants.</b><br> If you are not one of our consultants, your request will be automatically ignored.<br> <b>You have to use the mail address you are using on our platform to log-in.</b></p>","callToAction":"Submit an HR request","introHtml":"<p>Benefits, leaves (personal data changes have to be done on the platform directly)</p>","icon":10527,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[7],"key":""},{"id":"26","name":"Timesheet submission","descriptionHtml":"<p><b>This service is restricted to our consultants.</b><br> If you are not one of our consultants, your request will be automatically ignored.<br> <b>You have to use the mail address you are using on our platform to log-in.</b></p>\n<p><a href=\"https://oyesk.atlassian.net/wiki/spaces/CS1/pages/410615921/Timesheet+submission\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How to fill my Timesheet declaration?</a>.</p>","callToAction":"Timesheet submission","introHtml":"<p>Submit your mission timesheet</p>","icon":10546,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[7],"key":""},{"id":"47","name":"Collaborator Offboarding","descriptionHtml":"","callToAction":"Collaborator Offboarding","introHtml":"","icon":10514,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"46","name":"Collaborator Onboarding","descriptionHtml":"<p>Follow the steps <a href=\"https://oyesk.atlassian.net/l/cp/EKnEf6qH\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","callToAction":"Collaborator Onboarding","introHtml":"","icon":10517,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"36","name":"E-mailed admin request","descriptionHtml":"","callToAction":"E-mailed admin request","introHtml":"","icon":10469,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"33","name":"E-mailed contact request","descriptionHtml":"","callToAction":"E-mailed contact request","introHtml":"","icon":10527,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"E-mailed IT request","descriptionHtml":"","callToAction":"E-mailed IT request","introHtml":"","icon":10476,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[],"key":""},{"id":"34","name":"E-mailed payroll request","descriptionHtml":"","callToAction":"E-mailed payroll request","introHtml":"","icon":10484,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"40","name":"E-mailed sales inbound request","descriptionHtml":"","callToAction":"E-mailed sales inbound request","introHtml":"","icon":10499,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"41","name":"E-mailed sales outbound request","descriptionHtml":"","callToAction":"E-mailed sales outbound request","introHtml":"","icon":10485,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"35","name":"E-mailed timesheet request","descriptionHtml":"","callToAction":"E-mailed timesheet request","introHtml":"","icon":10547,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"Oyesk 1st onboarding request","descriptionHtml":"","callToAction":"Oyesk 1st onboarding request","introHtml":"<p>You are willing to join oyesk team and have already all the information about your next mission. Come here <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10517,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"38","name":"Sales inbound","descriptionHtml":"","callToAction":"Sales inbound","introHtml":"<p>Consultant captation</p>","icon":10499,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"39","name":"Sales outbound","descriptionHtml":"","callToAction":"Sales outbound","introHtml":"<p>Agencies and clients captation</p>","icon":10485,"iconUrl":"https://oyesk.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Customer success - oyesk consultants"},{"id":8,"name":"Oyesk platforms usage (consultant and marketplace platforms)"}],"orderMapping":{"7":[26,25,28,27,1],"8":[45,12,29,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4c219cac-e3ee-37f4-b9ca-4de311d4d675","appLinkName":"System Confluence","appLinkUrl":"https://oyesk.atlassian.net/wiki","spaceKey":"CS1","spaceName":"Customer Success","spaceUrl":"https://oyesk.atlassian.net/wiki/spaces/CS1","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://oyesk.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Oyesk Help Center ","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://oyesk.atlassian.net/wiki","kbLinkDomainURLs":["https://oyesk.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}